Comcast update

9 Mar

Long story short about Comcast- they told us they were going to change our bill (a.k.a. lower) in February and when we received our March bill- it had not been done. So, I called customer service and had the pleasure of talking to the same customer service rep I had spoken to in February. Well, according to his ‘notes’ on my account- he had offered to lower our bill but I had refused this offer. Really? I am sure I wanted to keep paying an outrageous amount for my cable. However, he assured me his notes were impeccable and that is what happened. And, he was the ONLY person who could do anything to fix my bill but he was not a supervisor. Really? Really? Really? So after a RIDICULOUS conversation with Jason, I was given a reference number and told a supervisor would call me. Thinking this would not happen- I emailed the very nice woman who wrote me an apology a few months ago about our disconnected service and she called me on Friday but I was at the hospital and Comcast was not a priority. They have fixed my bill and apologized. End of story.