Life without cable or internet

18 Dec

Our house has been without cable or internet since sometime after we left for work Tuesday morning. We came home and everything was blank. No picture, no blinking lights on the modem, nada, nil, zilch on the televisions and laptop. Thanks COMCAST! Of course, we called to see if there was an outage in the area. Nope- no outage- just not working at our house. The diagnosis so far is that they may have ‘mistakenly’ disconnected our service instead of the actual service they were supposed to disconnect but it cannot be re-connected until it fits in with their schedule and originally that was sometime Friday between 3-6pm. What? After complaining to management and someone canceling an appointment we got to today between 12-3pm. Still not acceptable since our account is always paid in full every moth, on-time and we pay a ridiculous amount for cable and internet. Bad COMCAST. And, it is even more aggravating to see the television glow from our neighbors.

Now, we fully believe we are not addicted to television but not having it for the past two nights has made us realize that we do have a routine and some favorite shows. We both like to watch the nightly news and when there is nothing else on- there are always re-runs of Law and Order. And, no email, blog updates, Facebook, CNN, nothing online just adds to the frustration. We are completely disconnected. Honestly, what did we do before these inventions?? On a positive note, we both have been reading. I have finished a book, a few magazines and Kerry is into a series pretty intently. Thank goodness this did not happen on a football weekend! And, before anyone suggests we switch services- already tried that. Unfortunately, no other provider in our area but as soon as someone else does arrive- we are switching.

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2 Responses to “Life without cable or internet”

  1. Melissa Mendoza December 18, 2008 at 3:04 pm #

    Hi!

    I work for Comcast and noticed your blog. I apologize for the poor experience we created for you. I would like to follow up with the agents involved, most importantly, find out how your service became disconnected in the first place. I want to be sure this doesn’t happen again to you or another neighbor. Please email our team at We_Can_Help@cable.comcast.com. We look forward to hearing from you.

    Kind Regards,
    Melissa Mendoza
    Comcast Customer Connect
    National Customer Operations
    We_Can_Help@cable.comcast.com

  2. Dad December 18, 2008 at 5:41 pm #

    Having been forced to use Comcast in MD, at least until a second cable provider arrived on the scene, I can only add that they are the ruddest, least responsive, unhelpful, undependable and all around worst cable provider I have EVER had to deal with….

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