Archive | 2:43 pm

Update: We are back online

18 Dec

Comcast did actually show up for the service call (we have had past bad experience of them not showing up several times in a row) AND guess what? Like we had told the customer service representatives twice on Tuesday and once yesterday, Comcast had disconnected us earlier in the week. It was not a service outage, bad modem, bad HD receiver box, bad wiring or any of the other reasons we were given for our total darkness. They really were supposed to disconnect the people that moved out on Tuesday. And, according to the technician everything is clearly labeled.  So, they made a mistake and admitted it. And, we now have a $42 reduction in our bill and free HBO for an entire year.

Life without cable or internet

18 Dec

Our house has been without cable or internet since sometime after we left for work Tuesday morning. We came home and everything was blank. No picture, no blinking lights on the modem, nada, nil, zilch on the televisions and laptop. Thanks COMCAST! Of course, we called to see if there was an outage in the area. Nope- no outage- just not working at our house. The diagnosis so far is that they may have ‘mistakenly’ disconnected our service instead of the actual service they were supposed to disconnect but it cannot be re-connected until it fits in with their schedule and originally that was sometime Friday between 3-6pm. What? After complaining to management and someone canceling an appointment we got to today between 12-3pm. Still not acceptable since our account is always paid in full every moth, on-time and we pay a ridiculous amount for cable and internet. Bad COMCAST. And, it is even more aggravating to see the television glow from our neighbors.

Now, we fully believe we are not addicted to television but not having it for the past two nights has made us realize that we do have a routine and some favorite shows. We both like to watch the nightly news and when there is nothing else on- there are always re-runs of Law and Order. And, no email, blog updates, Facebook, CNN, nothing online just adds to the frustration. We are completely disconnected. Honestly, what did we do before these inventions?? On a positive note, we both have been reading. I have finished a book, a few magazines and Kerry is into a series pretty intently. Thank goodness this did not happen on a football weekend! And, before anyone suggests we switch services- already tried that. Unfortunately, no other provider in our area but as soon as someone else does arrive- we are switching.